Privacy Policy

At Firesafe Fire Rated Ductwork Limited, we respect your privacy and safeguarding your information is our #1 priority. We are committed to looking after your details carefully and adhere strictly to the requirements of the UK Data Protection Act 1998.

The information we collect

Any information you may provide online – such as your name, company name, postal and email addresses, contact telephone numbers or other text fields – will be collected and used responsibly. The information we collect allows us to keep in contact with you to provide our services and also helps us to improve this offering even more in the future.

When we may disclose your information

We may share the information you provide with employees and agents of Firesafe Fire Rated Ductwork Limited and Caswell Group Holdings Limited to allow us to manage accounts, products and services provided by ourselves. We may also share certain information with credit reference agencies, to facilitate the setting up and management of customer accounts. We will not pass on your personal information to any third parties except in accordance with this policy or where we are required to disclose that information in order to comply with any legal or regulatory requirements.

How we may use your information

Collecting this information helps us better understand what you want and need from us. We use it to design products and services that we think may benefit you. This may mean, supplying you with service information and updates; facilitating secure access to privileged areas of our website; administration of contests and competitions and personalisation of your visits to our website and online services. The information provided by all visitors enables us to review, develop and improve our products, services and special offers and occasionally carry out market research. It may be to let you know about products, services, special offers or rewards.

We may also use aggregate information and statistics for the purposes of monitoring usage of our services in order to help us to develop them. These statistics do not however include any information that can be used to identify an individual. You also have the choice to tell us that you do not want to receive such information.



Our cookies are here to help. They are small files that all websites use to help make your visits quicker, easier and more relevant. Some cookies are necessary for websites to work, whilst others remember things about you to give you a smoother, more enjoyable online experience.

Essential cookies are used on virtually all websites – including – because without them our website would not provide you with the enhanced functionality with which it has been designed. These particular cookies also remember information you enter in forms. Again, without them, this information would be lost every time you go to a new page.

If you are signed into a secure area, these cookies recognise that you have already signed in and avoid you having to sign-in each time you go to a new page. ‘Performance cookies’ collect anonymous information about how visitors use our website, such as the most popular pages. This aggregated information helps us to improve our website but does not identify individual users or behaviour.

Functionality cookies remember any preferences set under customisable site elements. The information these cookies collect will not personally identify you and cannot track your browsing activity on other websites. You can, of course, configure your computer settings to disable cookies, however this may prevent you from accessing the full range of content. We’ll assume you’re happy with the use of cookies if you continue to visit our website.


Outbound Links

These links give our website visitors the opportunity to directly access other websites which we feel may be of interest to them. We provide this service to enhance your browsing experience, keep you updated and enable you to make informed choices.

Although we fully believe that these linked sites are trusted, they are outside our control and therefore we cannot be held responsible for their data policies, content or security protocol.


Registered Office

Knowsley Road Industrial Estate

Telephone – 01706 227935
Fax – 01706 210282
Email –

Richard Coxen

Registered in England and Wales – Company Registration No. 5687767
VAT Registration No. 889 9288 24


Contact Us